Customer Service Intern at Cornerstone 2018 Recruitment

Title: Customer Service Intern

Location: Lagos

Slot: 100

Job Description

*.This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

*.Deliver prompt and professional solutionsfor customer inquires via phone, email, on-line chat and one-one communication etc.
*.Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
*.Direct or route customer calls to appropriate personnel for assistance.
*.Work with customer service manager to ensure proper customer service is being delivered.
*.Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
*.Handle dissatisfied customers in a polite and professional fashion.
*.Track and follow-up all customer requestsin a timely manner.
*.Compile reports on overall customer satisfaction.
*.Identify and assess customers’ needs to achieve satisfaction.
*.Track and follow-up all customer requestsin a timely manner.
*.Compile reports on overall customer satisfaction.
*.Identify and assess customers’ needs to achieve satisfaction.Knowledge,

Skills and Experience

*.Minimum B.Sc /HND required in any field.
*.3 years relevant experience
*.Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
*.Effective communication and interpersonal skills (both written and verbal)
*.Self-motivated and able to work independently and in team environments

*.Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook

*.Ability to multi-task and manage several projects simultaneously
*.Exceptional customer service and follow up skills.

Application Closing Date Not Specified.

Method of Application Interested and qualified candidates should:
Click here to apply

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