Customer Service Intern at Cornerstone 2018 Recruitment
Title: Customer Service Intern Location: Lagos Slot: 100 Job Description *.This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time. Responsibilities *.Deliver prompt and professional solutionsfor customer inquires via phone, email, on-line chat and one-one communication etc. *.Must effectively manage different communication channels:resolve customer complaints via all available phone, email. *.Direct or route customer calls to appropriate personnel for assistance. *.Work with customer service manager to ensure proper customer service is being delivered. *.Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. *.Handle dissatisfied customers in a polite and professional fashion. *.Track and follow-up all customer requestsin a timely manner. *.Compile reports on overall customer satisfaction. *.Ident